Police malpractice advice

IPCC

 
This advice is for people who have experienced problems with the police and wish to make a complaint and seek redress.

 

Contact your Chief Constable

You can phone, email or write to the Chief Constable of your local police force, setting out your grievance and the remedy you seek. Find out how to contact him or her by calling your local police station or by looking up the website for your local police service.

 

Independent Police Complaints Commission

If you are not satisfied with the response you get from your Chief Constable, you should contact the Independent Police Complaints Commission. They are responsible for handling appeals from people who feel they have been badly treated by the police or who feel that the Chief Constable has not dealt with their grievance correctly.

The postal address is:

Independent Police Complaints Commission
PO Box 473
Sale
M33 0BW

They can be contacted on 0300 020 0096 from Monday to Friday between 9am to 5pm.

The website, with all the details, is here:
http://www.ipcc.gov.uk/en/Pages/default.aspx

Other organisations that you could approach for help, support and advice are as follows:

 

Liberty

Liberty is the main civil liberties watchdog. Defending human rights and challenging abuses, it assists individuals who feel that their rights and freedoms have been violated by the criminal justice system, including the police, judiciary and prison service.

Liberty works to protect civil liberties and promote human rights for everyone. Their website is here:
http://www.liberty-human-rights.org.uk/index.php

Liberty’s general advice information page can be found here:
http://www.yourrights.org.uk/get-advice/

Their rights of suspects page is here:
http://www.yourrights.org.uk/yourrights/the-rights-of-suspects/index.html

You can call the Liberty advice line on these numbers – 0845 123 2307 or 020 3145 0461. If you are calling from a mobile phone the “020” number may be the cheaper number to use. The lines are open Monday and Thursday 6.30pm to 8.30pm and Wednesday 12.30pm to 2.30pm.

Finally, their online query form can be accessed here: http://www.yourrights.org.uk/get-advice/contact-us.html

 

Justice

Justice is a human rights organisation that promotes improvements in the British legal system – through research, education, lobbying and interventions in the courts.
They do not normally take on individual cases but they sometimes publicise particularly severe abuses and cite them as evidence for changes in the law (which may help you).

Its website is here: http://www.justice.org.uk/

They can be contacted by phone on 020 7329 5100 or by email on admin@justice.org.uk

Their postal address is:
Justice
59 Carter Lane
London
EC4V 5AQ

 

Inquest

Inquest is a charity that provides a free advice service to bereaved people whose loved ones have died in police custody.

Their website is: http://www.inquest.org.uk/

Inquest is staffed Monday to Friday and they run an answering machine service. If you leave a message, someone will call you back as soon as possible.

They can be contacted by phone on 020 7263 1111 or by email using the contact form on their website.

Their postal address is:
Inquest
89-93 Fonthill Road
London
N4 3JH

 

Galop

Lesbian, gay, bisexual and transgender (LGBT) victims of police abuses can contact Galop – the LGBT police monitoring agency. They specialise in dealing with homophobic hate crime and harassment. But they also assist people who feel they have been treated unfairly or homophobically by the police. Although London-focussed, they can offer advice and help wherever you call from.

Their website is here: http://www.galop.org.uk/

You can call their helpline on 020 7704 2040 or their office number is 020 7704 6767.

Their email address is: info@galop.org.uk

Their postal address is: Galop, 2G Leroy House, 436 Essex Road, London N1 3QP

 

Other options

Another option is to seek the advice and support of your local Citizen’s Advice Bureau or Neighbourhood Law Centre.

 

Contact your MP and MEP

Finally, you should contact your local MP and MEP and ask them to take up your case. Support from an elected politician can often prompt the police to take your complaint more seriously.

You can find out your local MP and MEP, and email them direct, from this website: http://www.writetothem.com/

You can also phone your MP’s office at the House of Commons via the main switchboard: 0207 219 3000. Ask for the MP’s secretary or researcher.
Even better, visit your local MP at their weekly advice surgery. The location, dates and times can be obtained from your local town hall or library – or from the website of your local MP.